Procedure With Credit Card Purchases

For credit card purchases, please allow 2-4 business days for us to process the customer's purchase. To minimise the unfortunate incidence of fraudulent transactions, our customer service team will refund a random amount to the customer's credit card. Customer is advised to check their card balance and contact us on (02) 8344 4300 or email us on to confirm the amount refunded. We realise this is an inconvenience and a potential delay in order shipping but fraud is unfortunately a daily occurrence in online trading and we are simply trying to protect all parties against potential loss. We will expedite shipment as soon as the customer's confirmation is received.