The terms and conditions below apply to all service requests placed with Lapy King. Please read carefully and contact us if you have any questions.

Warranty Repair: The service provided will be governed by the terms and conditions of the manufacturer’s warranty policy and generally covers repair, parts and labour only and excludes software, data related issues and consumables such as batteries. Any service request outside the warranty policy is chargeable at our current rates.

Out-of-Warranty Repair: We guarantee all out-of-warranty repairs for 90 days subject to our ability to diagnose and remedy the reoccurring fault. The guarantee covers parts and labour and our obligation is limited to the performance of one repeat service. We reserve the right to use, at our full discretion, new or refurbished parts in carrying out the repair. This guarantee is void if there is any evidence of misuse or accidental damage.

Indicative Charges: You accept our indicative charges and the terms attached to those charges by engaging our service. However, we reserve the right to determine the final amount due. We will seek your consent before proceeding with a service that we determine could exceed our indicative charges

Diagnosis Fee: This fee applies to all non-warranty service requests with no exceptions. It is payable even if we determine that the laptop is not faulty or that the fault is not repairable or you decide not to proceed with the repair. However, it is waived at our discretion if you instruct us to proceed with the quoted repair

Service Level: We will use our best endeavour to perform the service by the date notified to you under your chosen service level, but we do not accept liability if we do not meet that date. Diagnosis under a priority service level (additional fee applies) takes place as soon as practical and takes precedence over other repairs booked under a standard service level. Service levels do not account for, nor include, delivery time.

Payment: Unless the service provided is covered by warranty, payment is strictly due on collection of your laptop. Your laptop will not be returned until payment is received. You can make payment by EFTPOS, Visa, MasterCard, Amex (surcharge applies), cash or bank cheque. Personal cheques and company cheques are not accepted without prior arrangement. We retain a security interest in your laptop until full payment is made and we retain the right to sell your laptop at a private or public sale to pay for any outstanding invoice if payment is not received within 30 days of its due date.

Data & Software: Whilst we ensure reasonable care is taken, we have no liability for loss of or damage to data or software applications while performing a service request. You are strongly advised to back up your data prior to obtaining our service. Hard disk drives that fail and need replacing will be replaced with a blank hard disk drive of equal capacity with the original operating system image installed. All software installations will be subject to additional charges.

Data Recovery Services: In all cases, full or partial data back up and/or recovery is not guaranteed. Data recovery attempts may result in loss of directory structure or file names and we may only be able to retrieve portions of the hard drive. Success largely depends on the condition of your laptop, your hard drive and other factors. Our minimum service charges are payable regardless of outcome. We reserve the right to use third party data recovery services to fulfill your service request and you authorize us to accept on your behalf the terms and conditions of such engagement.

Limitation of Liability: Our liability will be limited to the cost of repair or replacement of the laptop if any unit should be damaged or lost while in our possession. Otherwise, our entire liability to you for damages arising from any cause whatsoever with respect to the service, whether due to our negligence or to any other reason, is limited to the amounts that you pay to us for such service. We have no liability whatsoever for indirect, special, exemplary, or consequential damages, such as lost profits or revenue.

Abandoned Hardware: In the event that you do not collect your laptop within 30 days of original delivery, we will sell your laptop as is or in parts at a private or public sale without notification to cover any outstanding service performed and an additional disposal fee of $250. The balance of the sale proceeds, if any, is only refunded on request.

Privacy Statement: We will use the information supplied by you to process your service request and/or to perform a warranty action. No information will be disclosed to third parties without your permission.