In Person

Bring your faulty laptop to your closest service centre at any time during our opening hours between 9:00 am and 5:30 pm Monday to Friday, no appointment necessary (our Pitt St and Mort St stores are open on Saturdays from 10:00 am to 3:00 pm). You could discuss your requirements directly with one of our friendly qualified technicians.

We have a service centre at the following locations:
- 42 Pitt Street, Sydney (1300 527 867)
- Palm Grove Business Park D8/13-15 Forrester Street, Kingsgrove (9502 2111)
- 2/69-73 Burelli Street, Wollongong (1300 527 867)
- 1/ 4 Mort Street, Canberra City (1300 527 867)

Please view our Store Locations for detailed store directions.

Online

Please complete the online service request form including your instructions regarding pick-up arrangements. If you are not delivering the laptop in person to one of our stores, we will organise a complimentary courier pick-up within 2 hours of receipt of your request.  

IMPORTANT: Please view online our Packing Guide to print out the relevant address label and for instructions on packing your laptop.

By Phone

You can call us during our business hours on 1300 LAPTOP (1300 527867).  We will complete the service request for you over the phone then organise a complimentary courier pick-up of your faulty laptop within 2 hours of receipt of your request.

Our Courier Service:

We use a reputable courier service with good pick-up response times and delivery performance.

Complimentary pick-up for metro areas is carried out within 3 hours of booking if booked before 3 pm, otherwise pick-up is carried out the next morning.
 
It is not possible to arrange for a specific pick-up time so please ensure that courier pick up is successful at the first attempt as second pick-up attempts are chargeable.

Courier pick ups from non metro areas are chargeable. Please contact us for an estimate on cost.

Metropolitan Boundaries for Sydney:
North: Palm Beach   Asquith
West: Richmond  Emu Plains
South: Camden Engadine

*Please read our Service terms and conditions before obtaining service

CONTACT US NOW ON 1300 LAPTOP (1300 527 867)