Service Request Form

Please follow the instructions below if you wish to book a service request online. If you need to determine if your laptop is still covered by warranty please see our Warranty Entitlements page (we are a Toshiba Authorised Repairer). If your laptop is covered by third party extended warranty (for example Easicare, Prestige or Horizon), please see our Extended Warranty page.

INSTRUCTIONS:

  1. Read and acknowledge our Packing Instructions
  2. Read and acknowledge our Service Terms and Conditions
  3. Complete and submit the Service Request Form below
  4. Print a copy of the completed Service Request Form and sign it

How do I then get my laptop to you?

Drop off your laptop along with the signed Service Request Form to either our Service Centre (90 Dunning Avenue, Rosebery, NSW) OR…

If your laptop is covered by Toshiba Warranty:

We will contact you in the same day or next business day to organise a COMPLIMENTARY pick-up with ABC Courier. In the meantime, please box your laptop strictly as per our Packing Instructions.

If your laptop is not covered by warranty:

  1. Deposit a prepayment of $88 into the Lapy King bank account (BSB: 032166 A/C No: 185697) or enclose a cheque for that amount made payable to Lapy King. This prepayment will be credited to your final invoice if you proceed with the quoted repair. If you do not proceed then the prepayment is used to settle our diagnosis fee of the same amount.
  2. Box your laptop strictly as per our Packing Instructions
  3. Hand-address the box to the Reply Paid address as per the format below:
    Reply Paid 85500
    Lapy King Pty Ltd
    Service Manager
    90 Dunning Avenue
    ROSEBERY NSW 2018
  4. Record your ‘Return to Sender’ address on the box
  5. Deliver the box to your nearest Australia Post outlet (no postage charges are payable)
  6. Purchase a Registered Post Label (priced at $2.95) at the Australia Post counter so that proof of lodgement and proof of delivery are provided to you. You might also want to consider purchasing transit cover insurance. Please inquire about this optional service at the Australia Post counter. Note that we are not responsible for lost or damaged parcels, including but not limited to consequential loss. The sender accepts all risks.

What happens next?

We will email you a Job Booking Receipt which contains your job number reference once we receive your laptop at our service centre. We will then diagnose the problem and provide you (or the manufacturer if under warranty) with a repair quote. If the quote is approved, we will proceed with the repair process, which might involve the procurement of replacement parts. The repair process generally averages between 3 to 10 working days to complete subject to parts availability. Upon successful completion, we will contact you to arrange the return of your laptop.