The terms and conditions below apply to all sale transactions made online. When making an online purchase you agree to the terms and conditions set out below. Please read carefully and contact us if you have any questions.
Pricing: We regularly update and publish our online prices in response to changes in the market so please note that prices are final once an order is placed with us.
Payment Policy: We accept online payment by Pay Pal, Visa and Mastercard (we accept payments from cards issued by Australian banks only). All payments must be made through the online checkout process. We do not accept payments over the phone. We do not accept payments made from overseas locations unless by prior arrangement.
Delivery Policy: We aim to send out your order within three business days after payment receipt. However, we may from time to time take up to 10 working days to send out your order due to heavy demand or fraud clearance. We sincerely appreciate your patience. we will send you a confirmation email with an Australia Post tracking number once we ship your order. Note that we may at first fulfil part of your order and there may be some delay before the balance of your order is shipped out. We reserve the right to cancel any order and provide full refund at our discretion. We also reserve the right to deliver part of the order and refund the balance if we are unable to deliver the whole order or if you are not willing to wait for fulfilment of the whole order. While we aim to deliver your purchase as soon as possible, the delivery timetable given is only an estimate and we do not accept responsibility or liability for late deliveries. Shipments are not covered by transit cover insurance unless you select this option during checkout. In any case, we are not responsible for any lost orders or for damage caused during transportation.
Cancellation Policy: Please send all order cancellation requests to email@example.com. An order may be cancelled before it has left our premises with no cancellation fee. However, a cancellation fee of $100 or 10% of the total purchase order, whichever is higher, applies if the stock had to be ordered from our supplier or the ordered item had been modified or upgraded at the customer’s request.
Returns Policy: Without excluding your rights under the Australian Consumer Law, purchased items can only be refunded or exchanged within 14 days of purchase. In order to receive a refund or exchange, you must produce a valid proof of purchase and must return at your cost the items in their original condition and packaging including the in-box accessories and manuals. If you want to return items outside the above conditions, including faulty items, you must first obtain a written return authority from us by emailing your request to firstname.lastname@example.org. Subject to the requirements of the Australian Consumer Laws, all returns and exchanges are at our discretion. Please note that we cannot accept the return of opened ‘in-ears’ headsets due to hygiene regulations and we cannot accept the return of computer software with broken plastic seal due to copyright and licensing restrictions unless the software is defective.
Warranties: All products sold by Lapy King are covered by manufacturers’ warranties. We do not guarantee the functionality or compatibility of products. The products we sell have some technology limitations. These limitations are common or are defined standards within the It industry and are not specific to our products. For instance, the TFT displays may present up to 6 non-conforming pixels (bright or dark spots) representing less than 0.0003% error rate or the DVD-ROM or Blu-Ray drive and software player may not play certain movie titles due to regionalisation or other security levels set by the title producer. These cases are a limitation of technology and do not represent a defect in the product. Please refer to the vendor's full warranty conditions for more details.
Goods Supply: Goods are not supplied on a trial basis; please check the specifications and compatibility with the manufacturer prior to purchasing. Although our staff can offer limited advice, they cannot confirm product compatibility.
Recourse: If you are not satisfied with a product that you have purchased from us, please contact us at email@example.com for assistance