Online Shop Terms & Conditions

The terms and conditions below apply to all sale transactions made online. When making an online purchase you agree to the terms and conditions set out below. Please read carefully and contact us if you have any questions.

Pricing: We regularly update and publish our online prices in response to changes in the market so please note that prices are final once an order is placed with us.

Payment Policy: We accept online payment by Pay Pal, Visa and Mastercard (we accept payments from cards issued by Australian banks only). All payments must be made through the online checkout process. We do not accept payments over the phone. We do not accept payments made from overseas locations unless by prior arrangement.

Delivery Policy: We aim to send out your order within three business days after payment receipt. However, we may from time to time take up to 10 working days to send out your order due to heavy demand or fraud clearance. We sincerely appreciate your patience. we will send you a confirmation email with an Australia Post tracking number once we ship your order. Note that we may at first fulfil part of your order and there may be some delay before the balance of your order is shipped out. We reserve the right to cancel any order and provide full refund at our discretion. We also reserve the right to deliver part of the order and refund the balance if we are unable to deliver the whole order or if you are not willing to wait for fulfilment of the whole order. While we aim to deliver your purchase as soon as possible, the delivery timetable given is only an estimate and we do not accept responsibility or liability for late deliveries. Shipments are not covered by transit cover insurance unless you select this option during checkout. In any case, we are not responsible for any lost orders or for damage caused during transportation.

Cancellation Policy: Please send all order cancellation requests to info@lapyking.com.au. An order may be cancelled before it has left our premises with no cancellation fee. However, a cancellation fee of $100 or 10% of the total purchase order, whichever is higher, applies if the stock had to be ordered from our supplier or the ordered item had been modified or upgraded at the customer’s request.

Returns Policy: Without excluding your rights under the Australian Consumer Law, purchased items can only be refunded or exchanged within 14 days of purchase. In order to receive a refund or exchange, you must produce a valid proof of purchase and must return at your cost the items in their original condition and packaging including the in-box accessories and manuals. If you want to return items outside the above conditions, including faulty items, you must first obtain a written return authority from us by emailing your request to info@lapyking.com.au. Subject to the requirements of the Australian Consumer Laws, all returns and exchanges are at our discretion. Please note that we cannot accept the return of opened ‘in-ears’ headsets due to hygiene regulations and we cannot accept the return of computer software with broken plastic seal due to copyright and licensing restrictions unless the software is defective.

Warranties: All products sold by Lapy King are covered by manufacturers’ warranties. We do not guarantee the functionality or compatibility of products. The products we sell have some technology limitations. These limitations are common or are defined standards within the It industry and are not specific to our products. For instance, the TFT displays may present up to 6 non-conforming pixels (bright or dark spots) representing less than 0.0003% error rate or the DVD-ROM or Blu-Ray drive and software player may not play certain movie titles due to regionalisation or other security levels set by the title producer. These cases are a limitation of technology and do not represent a defect in the product. Please refer to the vendor's full warranty conditions for more details.

Goods Supply: Goods are not supplied on a trial basis; please check the specifications and compatibility with the manufacturer prior to purchasing. Although our staff can offer limited advice, they cannot confirm product compatibility.

Recourse: If you are not satisfied with a product that you have purchased from us, please contact us at info@lapyking.com.au for assistance

What Is A Refurbished computer? - IT IS GREAT VALUE BUYING!

When a customer returns a brand new computer to a retailer within 14 days of purchase due to a fault or an imperfection such as scratches, the returned computer is sent back to the manufacturer. The manufacturer then restores it to a like-new working condition and on-sells it again sealed in a box with a fresh 12 months manufacturer warranty or 3 years for the Portege and Tecra range.

So in effect, you get an as-new product with full original warranty protection (extended warranty can also be purchased) for almost half the original price! Note that as refurbished products, the computers are supplied ‘as is’ and may come with slight imperfections which would not affect the operability and performance of the laptops. Standard warranty terms and conditions apply on all refurbished products.

Money Back Guarantee

Own your new product for 14 days with no risk! If you don’t like your new purchase for whatever reason, return it to us within 14 days of purchase and we will refund you the full product purchase price subject to a few fair conditions: First, we ask that you obtain a written return authority from us by emailing your request to info@lapyking.com.au, second, we ask that you return at your cost the product in its original condition and packaging including the in-box accessories and manuals. Satisfy those two simple conditions and we will promptly provide you with a store credit or a refund minus any shipping costs already incurred.

(Please note that we cannot accept the return of opened in-ears headsets due to hygiene regulations and we cannot accept the return of computer software with broken plastic seal due to copyright and licencing restrictions unless the software is defective)

Free Gift Wrapping

We provide free gift wrapping with any laptop purchase. You will be presented with this option when you purchase through our checkout, . Just select free wrapping and let us do the rest! We will wrap your purchase in a nice and colourful wrapping free of charge.

Free Returns

We pay the return shipping costs of any faulty product. Simply email us your request to info@lapyking.com.au and we will email you the very simple procedure.

We use Australia Post to ship all orders from our Sydney location. The destination address must be a physical Australian address as we do NOT ship to PO Boxes nor to addresses located overseas.

We aim to pick, pack and send out your order within 3 business days from payment receipt. However, we may from time to time take up to 10 working days to send out your order due to heavy demand or fraud clearance. We sincerely appreciate your patience. We will send you a confirmation email with an Australia Post tracking number once we ship your order. You could then track progress of your parcel shipment by visiting http://auspost.com.au/track/ and entering your tracking number.

Click here to download the standard delivery timetable guide for parcels.

Note that we may at first fulfill part of your order and there may be some delay before the balance of your order is shipped out.

Shipments are not covered by transit cover insurance unless you select this option during checkout. Transit cover insurance is calculated at the cost of $2 per $100 of covered value.

In the event that no one is at the delivery address to sign for the goods, Australia Post will leave a collection card and would return the goods to your nearest Australia Post outlet for your collection within 5 business days (on presentation of a valid ID).

You can collect your order from our warehouse at 90 Dunning Avenue, Rosebery NSW 2018 by selecting this FREE pick up option in step 3 of the checkout process (Shipping Information). Without exceptions, we need to see a valid photo ID and the credit card used in the purchase (when applicable) before we release the order. We will call you when the order is ready for pick-up. Please don’t come to the warehouse beforehand to avoid disappointment. You must pick up your order within 10 working days or the order would be deemed as cancelled.

We accept online payment by MasterCard, Visa and PayPal. We do not accept payments over the phone.

We process your card payments through Secure Pay, a specialised online payment business owned by Australia Post. SecurePay is Australia's leading payment gateway and has a client base of over 19,000 clients. You can shop with confidence knowing that your personal information is encrypted and securely processed.

You can also choose to pay by Direct Deposit directly into our Westpac bank account. If choosing this option, please process the payment via your bank and add your online order no as your payment reference. Our BSB No is 032166 and the A/C No is 185697. We will release your purchase once funds are cleared into our account.

Eduction Tax Refund

The Education Tax Refund (ETR) helps with the cost of educating primary and secondary school children. Eligible parents, carers, legal guardians and independent students are able to get money back on education expenses. These include items like computers, computer-related equipment and educational software. You will find all the information you need here: http://www.educationtaxrefund.gov.au. You may get 50% of your money back.

You can save 9%!

If you are travelling overseas, you may be able to get the GST back through the Tourist Refund Scheme (TRS). The TRS enables you to claim a refund, subject to certain conditions, of the goods and services tax (GST) that you pay on goods you buy in Australia, including laptops.

To claim a refund you must:

• Spend $300 (GST inclusive) or more in the one shop and get a single tax invoice (our tax invoices comply with the TRS requirements)

• Buy the laptop no more than 30 days before departure

Note that the purchased item can be used in Australia before departure.

The TRS is open to all overseas visitors and Australian resident (i.e. you don’t have to be a tourist), except operating air and sea crew.

The GST refund is calculated by dividing the total amount of the purchase by 11. For example, if you buy a laptop for a GST-inclusive price of $1,000 you will receive a refund of $90.90.

For more details about this scheme, contact us or visit the customs site at http://www.customs.gov.au/site/page4646.asp