What Is A Refurbished computer? - IT IS GREAT VALUE BUYING!
When a customer returns a brand new computer to a retailer within 14 days of purchase due to a fault or an imperfection such as scratches, the returned computer is sent back to the manufacturer. The manufacturer then restores it to a like-new working condition and on-sells it again sealed in a box with a fresh 12 months manufacturer warranty or 3 years for the Portege and Tecra range.
So in effect, you get an as-new product with full original warranty protection (extended warranty can also be purchased) for almost half the original price! Note that as refurbished products, the computers are supplied ‘as is’ and may come with slight imperfections which would not affect the operability and performance of the laptops. Standard warranty terms and conditions apply on all refurbished products.
Money Back Guarantee
Own your new product for 14 days with no risk! If you don’t like your new purchase for whatever reason, return it to us within 14 days of purchase and we will refund you the full product purchase price subject to a few fair conditions: First, we ask that you obtain a written return authority from us by emailing your request to email@example.com, second, we ask that you return at your cost the product in its original condition and packaging including the in-box accessories and manuals. Satisfy those two simple conditions and we will promptly provide you with a store credit or a refund minus any shipping costs already incurred.
(Please note that we cannot accept the return of opened in-ears headsets due to hygiene regulations and we cannot accept the return of computer software with broken plastic seal due to copyright and licencing restrictions unless the software is defective)
Free Gift Wrapping
We provide free gift wrapping with any laptop purchase. You will be presented with this option when you purchase through our checkout, . Just select free wrapping and let us do the rest! We will wrap your purchase in a nice and colourful wrapping free of charge.
We pay the return shipping costs of any faulty product. Simply email us your request to firstname.lastname@example.org and we will email you the very simple procedure.
We use Australia Post to ship all orders from our Sydney location. The destination address must be a physical Australian address as we do NOT ship to PO Boxes nor to addresses located overseas.
We aim to pick, pack and send out your order within 3 business days from payment receipt. However, we may from time to time take up to 10 working days to send out your order due to heavy demand or fraud clearance. We sincerely appreciate your patience. We will send you a confirmation email with an Australia Post tracking number once we ship your order. You could then track progress of your parcel shipment by visiting http://auspost.com.au/track/ and entering your tracking number.
Note that we may at first fulfill part of your order and there may be some delay before the balance of your order is shipped out.
Shipments are not covered by transit cover insurance unless you select this option during checkout. Transit cover insurance is calculated at the cost of $2 per $100 of covered value.
In the event that no one is at the delivery address to sign for the goods, Australia Post will leave a collection card and would return the goods to your nearest Australia Post outlet for your collection within 5 business days (on presentation of a valid ID).
You can collect your order from our warehouse at 90 Dunning Avenue, Rosebery NSW 2018 by selecting this FREE pick up option in step 3 of the checkout process (Shipping Information). Without exceptions, we need to see a valid photo ID and the credit card used in the purchase (when applicable) before we release the order. We will call you when the order is ready for pick-up. Please don’t come to the warehouse beforehand to avoid disappointment. You must pick up your order within 10 working days or the order would be deemed as cancelled.
We accept online payment by MasterCard, Visa and PayPal. We do not accept payments over the phone.
We process your card payments through Secure Pay, a specialised online payment business owned by Australia Post. SecurePay is Australia's leading payment gateway and has a client base of over 19,000 clients. You can shop with confidence knowing that your personal information is encrypted and securely processed.
You can also choose to pay by Direct Deposit directly into our Westpac bank account. If choosing this option, please process the payment via your bank and add your online order no as your payment reference. Our BSB No is 032166 and the A/C No is 185697. We will release your purchase once funds are cleared into our account.
Eduction Tax Refund
The Education Tax Refund (ETR) helps with the cost of educating primary and secondary school children. Eligible parents, carers, legal guardians and independent students are able to get money back on education expenses. These include items like computers, computer-related equipment and educational software. You will find all the information you need here: http://www.educationtaxrefund.gov.au. You may get 50% of your money back.
You can save 9%!
If you are travelling overseas, you may be able to get the GST back through the Tourist Refund Scheme (TRS). The TRS enables you to claim a refund, subject to certain conditions, of the goods and services tax (GST) that you pay on goods you buy in Australia, including laptops.
To claim a refund you must:
• Spend $300 (GST inclusive) or more in the one shop and get a single tax invoice (our tax invoices comply with the TRS requirements)
• Buy the laptop no more than 30 days before departure
Note that the purchased item can be used in Australia before departure.
The TRS is open to all overseas visitors and Australian resident (i.e. you don’t have to be a tourist), except operating air and sea crew.
The GST refund is calculated by dividing the total amount of the purchase by 11. For example, if you buy a laptop for a GST-inclusive price of $1,000 you will receive a refund of $90.90.