We use Australia Post to ship all orders from our Sydney location. The destination address must be a physical Australian address as we do NOT ship to PO Boxes nor to addresses located overseas.
We aim to pick, pack and send out your order within three business days from payment receipt. However, we may from time to time take up to 10 working days to send out your order due to heavy demand or fraud clearance. We sincerely appreciate your patience. We will send you a confirmation email with an Australia Post tracking number once we ship your order. You could then track progress of your parcel shipment by visiting http://auspost.com.au/track/ and entering your tracking number.
Note that we may at first fulfil part of your order and there may be some delay before the balance of your order is shipped out.
Shipments are not covered by transit cover insurance unless you select this option during checkout. Transit cover insurance is calculated at the cost of $1.80 per $100 of covered value.
In the event that no one is at the delivery address to sign for the goods, Australia Post will leave a collection card and would return the goods to your nearest Australia Post outlet for your collection within 5 business days (on presentation of a valid ID).
You can collect your order from our warehouse at 90 Dunning Avenue, Rosebery NSW 2018 by selecting this FREE pick up option in step 3 of the checkout process (Shipping Information). Without exceptions, we need to see a valid photo ID and the credit card used in the purchase (when applicable) before we release the order. We will call you when the order is ready for pick-up. Please don’t come to the warehouse beforehand to avoid disappointment. You must pick up your order within 10 working days or the order would be deemed as cancelled.
Please ensure you have read and understood our Terms and Conditions before purchasing